Frequently asked questions
What are BlueBox smart lockers?
How does it work?
The recipient will be notified through the app and SMS text once their package is placed into BlueBox Smart Lockers. The package can be collected by either entering a unique pickup code or scanning the given QR code on the BlueBox Locker screen.
What if the box is full?
If all boxes are full new ones can’t come in. They will be distributed the regular way - either stored in the mailroom or to be picked up at the post office by the recipient via a pick-up note.
What are the size limits for my parcels?
You can receive parcels up to 15kg with the BlueBox locker. Parcels which are larger or heavier cannot be received. More compartment sizes are coming!
What if my delivery is too large to fit in any BlueBox locker compartment?
Can I return something using the BlueBox locker?
Unfortunately, this feature is not available at the moment.
What will happen when there is a power lost?
What if there has been an incident of vandalism or theft?
BlueBox is not liable for theft or vandalism or delivery damages. Each BlueBox locker comes equipped with three video surveillance cameras. Please contact your property manager and law enforcement as required.
What happens to packages left in the lockers for too long?
Recipients of packages are given a notification and a period of time they have to pick up their packages from the BlueBox lockers. If they are unable to do so before the due date, they will be charged with an overdue fee. However, the amount of fee charged is up to the building management, not BlueBox.
Is the data safe and how it can be protected?
What if my parcel has been damaged?
BlueBox lockers do not damage your parcels. If your package has been damaged it means that it has either been sustained during transit or may have occurred at the point of origin. Please contact the delivery carrier and/or the shipper.
Parcel Delivery and Collection
Can someone pick up a parcel for me?
To guarantee the security of deliveries, only the recipient can pick up their parcel by scanning QR code. However, you can share the pick up code with someone you trust.
What if I received a parcel that is not for me?
What if the courier delivers my parcel to someone else by mistake？
Even though it is very unlikely to happen, make sure to provide proof of delivery and tracking information to us. We will further investigate this.
The tracking record on the courier website says my parcel was delivered, but it is not in the BlueBox locker. How is this possible?
Was your parcel dropped off next to the BlueBox locker device, at the reception desk, in the mailroom, or did you receive a delivery notice? We understand that situations like this can be really annoying. But most of the time, the root of the problem lies with the courier service, not BlueBox.
Send the tracking ID you received to us. We will be happy to assist you solve the issue.
How long can my parcel stay in the BlueBox locker?
The amount of time you have to pick up your parcel(s) varies, and is determined by your property management. Fees for overdue packages stored in BlueBox is also determined by the property management.
What if I accidently closed the compartment door before collecting my parcel?
Our lockers have buffer spring settings which would prevent the door to shut itself automatically. People will have to push it back and hit the click to be able to lock it. So it’s unlikely that the users will have doors shut when collecting the parcels. However, if it did happen please contact our support line to inquire a code to open it up again.
What if I have to pay custom duties on my delivery?
Please note some courier companies ask you to pay the customs fee upon delivery. This is not possible with BlueBox at the moment, therefore, it is best to ask the relevant courier service in advance.
What if I don't want a certain package delivered to the BlueBox locker in my building?
When placing a new order, please include special instructions for the carrier so they know to deliver to your door.
What should I do if my property has restricted access for delivery agents to the lobby or mailroom where the lockers are?
If access has been restricted by the property, delivery agents may take the package back to the sorting facility.